The information provided on this site is given in good faith but is not intended to replace medical treatment. Products are not for internal consumption and should be tested on a small area of skin to ensure product compatibility with skin type. If irritation should occur discontinue use immediately. Those with health conditions, pregnant, or nursing should consult with a physician prior to using essential oils.

How are your natural products preserved?
Soaps, lip balms, salves, body butters, massage oils, sugar scrubs and bath bombs do not contain water. Therefore they do not require preservation. Natural antioxidants are added to many products to help maintain the integrity of the oils. Lotions are preserved with either a blend of botanical extracts laboratory tested to provide natural antimicrobial activity or with a synthetic preservative used at a rate of less than 1%. Products will be freshest when used within one year.

How should I care for my natural products?
Removing sugar scrub from the container with a clean utensil prior to showering will help prevent the introduction of water to your container and will greatly extend the life of the scrub. Products should be stored in a cool dry location. Soaps should be stored on a soap dish that provides adequate drainage so that they do not rest in a pool of water. 

Will products melt in shipping?
Body butters, lip balms, and salves may soften during shipping in warmer weather. The quality of the product should not be affected. Upon receiving a product that has been affected by the heat simply place it in the refrigerator for a short time. Some settling may occur in the whipped shea body butter if the product has melted in transit.

Are your products 100% natural?
Most of our products are 100% natural and the remainder are 96-99.9% natural. A percentage will be listed so that you may be informed about which products contain fragrance oils or preservatives. Products containing fragrance oils have been requested time and again because essential oils cannot duplicate some scents. Products free from essential oils are also offered for consumers who have been advised by a physician to avoid them. Preservation is required for our lotion products which contain water. Without adequate preservation water and oil mixtures are susceptible to bacterial growth over time.

Are your products tested on animals?
Our products are tested on humans. Beeswax, honey, lanolin, and emu oil are used in select products. Please observe ingredient listings for full details.

Is your packaging recyclable?
The majority of our containers are recyclable plastic number one or two. We select plastics that are recyclable whenever possible. Our shipping materials will also consist of reused corrugated cardboard boxes and reused packing peanuts.

Why is the shape of my bottle different than the picture on the web site?
Occasionally we are able to purchase high quality bottles and jars at a reduced price. Because we want our prices to remain consistent we select packaging that will allow us to continue offering exceptional quality products at reasonable prices. Be assured that you will still receive the same amount of product in an elegant package.

Are your products measured in weight or volume?
Products that come in containers are measured in ounces by volume. In most instances the weight of the product exceeds the volume of the product. For instance, sugar scrubs weigh more than 10 ounces but are packaged by volume in 8 ounce jars. Soaps are measured in ounces by weight.

Do I have to order online?
No. If you are uncomfortable ordering through our secure website using your credit card or paypal account you can contact Simplicity Soaps via email or telephone to place an order.

What is your return policy?
Due to the nature of our products we are unable to accept returns. Please contact us with product inquiries so that we may be sure that you are satisfied with your purchase.

Do you offer your products wholesale?
Yes! Please contact us directly for more details.

What is your processing/shipping time?
Most items should be available for shipping within 3-5 days. In the event that a product you have ordered is
temporarily out of stock you will be contacted and an alternative may be selected or the order may be held
until the product is available. The length of time for transportation will depend on your shipping selection of either FedEx 2-day, FedEx Ground (click here for map), or USPS Priority Mail which takes approximately 2-3 days. Customers selecting the FedEx shipping option will receive an email with a tracking number.

Do you do custom orders?
Please contact us to discuss the possibility of a custom order. We would be delighted to hear your ideas and happy to make smaller product sizes for special event favors.

How is my personal information handled?
Your personal information is protected by our secure check-out process. In addition, under no circumstances will any of your personal information be shared with a third party. We understand the annoyance caused by spam and junk mail.

Are you secret pal friendly?
Yes! If you would like your gift to arrive
anonymously just let us know at checkout. Simply type
"secret pal" into the special instruction box.